Shipping Policy

Processing Time

Once your order is confirmed and advance payment is received, we take 3–4 working days to carefully prepare and pack your pen before it is handed over to our courier partner. Custom or engraved pens may require a little extra time, and we appreciate your patience.

Shipping Partners

We ship across Pakistan through trusted courier services. You will be informed of your tracking number as soon as your order is dispatched.

Regular Shipping Charges

We offer nationwide delivery across Pakistan at a flat shipping rate of PKR 350 per order. Standard delivery typically takes 7–8 business days, including order processing, production, and shipping. While we strive to deliver all orders within the estimated timeframe, delivery times may vary slightly due to courier operations, public holidays, or unforeseen circumstances.

Delivery Timeframe

After dispatch, orders are generally delivered within 2–5 working days depending on your city. Please note that remote areas may take a little longer.

Order Tracking

Once your order is shipped, we will share your tracking details via WhatsApp so you can follow your parcel every step of the way.

Damaged in Transit

If your order arrives damaged, please send us clear photos on WhatsApp within 24 hours of receiving it. We will review your case and do our best to assist you promptly.

Lost in Transit

If you believe your order has been lost, please inform us within 10 days of receiving the dispatch notification. We will coordinate with the courier on your behalf. Please note that we are unable to offer refunds for lost shipments, however we may remake your pen at an additional cost.

Returned Packages

If a package is returned to us due to an incorrect or incomplete address, the recipient’s unavailability, or refusal to accept the Cash on Delivery (COD) order, the advance payment is non-refundable.

Once we receive the returned parcel, our team will contact you. If you would like us to reship your order, we will be happy to do so. Please note that additional shipping charges may apply for the reshipment.

Please note that we are not responsible for any damage that may occur during the return or reshipment process. Returned parcels will be reshipped in the same condition and packaging in which they are received. We do not open, inspect, or repack returned parcels before dispatching them again.

Important Note

Once your order is handed over to our courier partner, any delays or mishaps during transit are beyond our control. We kindly ask for your understanding in such situations.

Liability Disclaimer

Qalam Nigar is not responsible for any delays, loss, or damage that may occur once your order has been handed over to the courier. While we ensure that every order is securely packaged before dispatch, the shipment is handled by the courier service. If your package is delayed, lost, or arrives damaged, please contact us as soon as possible, and we will do our best to assist you in coordinating with the courier.

Self-Pickup Option

You may also choose to collect your order from our pickup location at 5 KM, Harbanspura Interchange, Canal Road, Lahore. Our team will notify you once your order is ready for collection. Please wait for the confirmation message or call before visiting to ensure your order is prepared for pickup.