Customer Care
Order Policy
Everything you need to know before placing your order
Dear valued customer, thank you for choosing Qalam Nigar. We want your experience with us to be smooth, transparent, and worry-free from start to finish. By placing an order with us, you kindly agree to the points below.
Order Confirmation
We request a 50% advance payment to begin preparing your order. This helps us reserve our time and materials for your order, so we’d appreciate it if this could be sent promptly to avoid any delay. The remaining balance can be paid as Cash on Delivery (COD).
You’re welcome to pay through: Bank Transfer, EasyPaisa, or JazzCash
Customization
We’d be grateful if you could share all your customization preferences with us at once, either through the order form or WhatsApp. This allows us to serve you more efficiently.
A Note on Customized Pens
We hope you understand that once a pen has been personalized or engraved especially for you, we’re unable to offer a refund or exchange. Each piece is thoughtfully crafted by hand with your specific request in mind.
Staying in Touch
To keep your order moving smoothly, we kindly ask that you respond to our messages in a timely manner. If we’re unable to reach you after three attempts, we may have to mark the order as closed, though we never take this step lightly.
Quality Check Before Dispatch
Every pen is carefully tested for smooth writing before it leaves our hands. We check this by writing on the back of the pen’s holder card, so you can be confident your pen works perfectly upon arrival. As each pen passes this check, a complaint of a non-writing pen is not acceptable once delivered.
About Handmade Materials
Our pens are crafted using premium available materials, so small variations in color or texture are expected.
Have questions about your order?
Reach out to us on WhatsApp or through our website. We’re always happy to help.
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