Customer Care
Privacy Policy
Everything you need to know about how we protect your information
Dear valued customer, your privacy is very important to us. At Qalam Nigar, we are committed to protecting your personal information and being transparent about how we use it. Please read through this policy carefully.
Information We Collect
When you place an order or get in touch with us, we may collect the following information:
— Your full name
— Phone number
— Delivery address
— Order details and customization preferences
— Any messages or communication shared with us via WhatsApp or our website
How We Use Your Information
We use your information strictly to process and deliver your order. This includes:
— Confirming your order and customization details
— Coordinating delivery with our courier partners
— Sending you order updates and tracking information via WhatsApp
— Resolving any issues related to your order
We do not use your information for any purpose beyond what is necessary to serve you.
How We Store Your Information
Your information is handled with care and stored securely. We do not share, sell, or rent your personal information to any third party for marketing or any other purpose.
Sharing Your Information
We only share your information with third parties when absolutely necessary — for example, sharing your name and address with our courier partner to deliver your order. These parties are not permitted to use your information for any other purpose.
WhatsApp Communication
As most of our communication happens through WhatsApp, please be aware that messages shared on WhatsApp are subject to WhatsApp’s own privacy policy. We recommend reviewing their policy at whatsapp.com for more information.
Your Rights
You have the right to:
— Ask us what personal information we hold about you
— Request correction of any incorrect information
— Ask us to delete your information after your order is complete
To exercise any of these rights, please contact us on WhatsApp or through our website.
Children’s Privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page. We encourage you to check back occasionally.
Contact Us
If you have any questions or concerns about how we handle your personal information, please don’t hesitate to reach out to us on WhatsApp or through our website. We’re always happy to help.
Have questions about your privacy?
Reach out to us on WhatsApp or through our website. We’re always happy to help.
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